Privacy Policy

Australian Research Peptides (“ARP”, “we”, “us”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Account & order details: name, email, shipping and billing address, and organisation where provided.
• Offer sign-ups: if you ask for a welcome code we keep your email address, the code issued to it and whether it has been used. We use it to send you that code and up to two reminders before it expires, and there is an unsubscribe link in every one of those emails. The address is kept after the code lapses so the same offer is not issued twice.
• Payment information: we accept PayID and Australian bank transfer only. We use no third-party payment processor. The payment data we hold is the reference you quote on your transfer and the fact it cleared. Our payment emails also invite you to reply with a screenshot of your transfer if you would like us to match it up faster. That is entirely optional and we never require it; if you do send one it is held in our email account alongside the rest of that conversation, and we ask you not to include your account number, BSB, balance or any login details.
• What you search for: when you run a search on this site we record how long the search was — short, medium or long — and, in most cases, the words themselves. See What we record when you search below, which sets out exactly what is kept and for how long.
• Counts of how pages are used: how many times a product page was opened, an item was added to a cart, a filter was used or an FAQ answer was expanded, on a given day. These are running totals and nothing else. They are not attached to your name, your order, your device or any identifier, and no two of them can be linked to each other.
• Your internet (IP) address: our systems see it whenever your browser makes a request, and we use it to limit how often forms can be submitted so the site cannot be flooded. It is stored only as a scrambled value that cannot be read back as an address, and those records are short-lived.

What We Record When You Search

Searching is how we learn what people are looking for and cannot find, so it is worth being exact about what is kept.

• Every search adds one to a count of how long the search was — short, medium or long.
• The words you typed are kept only if they contain no numbers and no “@”. Anything carrying either — an order reference, a postcode, a phone number, an email address — is dropped by your own browser and never reaches us. The search is still counted, without the words.
• What is stored is a running total: the word or phrase, the date, and how many times it was searched that day. Nothing sits beside it — no name, no email, no order, no cart, no device or browser details, no location, and no identifier of any kind, not even an anonymous one. Two searches cannot be told apart or put in order, so nothing recorded this way can be traced back to you or joined up into a picture of one person.
• We keep it for no longer than 90 days. Much of it goes sooner: a word or phrase searched fewer than three times in total does not appear in our reporting at all, and is deleted around a fortnight after the last time anyone typed it.

One honest limit, so you can judge it for yourself. The test above looks for numbers and “@” symbols — it does not, and cannot, recognise personal information. A search made only of ordinary words, such as your own name or something about your health, can therefore be recorded as words. It would sit as a phrase and a count with nothing attached to it, and it would be deleted under the rules above, but we would rather say so plainly: please do not type anything personal into the search box. If you need to tell us something about yourself, use the contact details at the end of this policy instead.

How We Use Your Information

• To process, fulfil, and deliver your orders
• To provide documentation such as Certificates of Analysis on request
• To respond to enquiries and provide customer support
• To send you a discount code you asked for, a thank-you code after an order, and a short reminder before either expires — each with an unsubscribe link
• To improve our website, catalogue, and services
• To see which products and searches people are looking for, so we stock and write about the right things
• To meet legal, tax, and compliance obligations

Cookies and Browser Storage

Your cart, your light or dark preference and whether you have already seen our welcome offer are saved by your own browser on your own device. Your cart is stored locally in your browser and is not transmitted to us until you place an order. One cookie keeps our own staff signed in to the admin area, which is not part of the customer site.

While you fill in the checkout form, your browser keeps a copy of what you have typed (name, email, phone, address and order notes) on your device, so a refresh or a slip of the back button does not lose it. It is not sent to us until you place the order, it is deleted once your order goes through, and it expires by itself after seven days.

We sometimes show a short one-tap question on a product page or at checkout (“Anything stopping you today?”), once per device at most. To keep it to once, your browser stores a small flag (arp_ask) saying the question has come up on this device, whether it was shown or held back, and the day that happened. A second flag (arp_ask_added) notes for the current browser tab only that something was added to the basket, so the question is not put to someone who is buying. Neither flag holds anything about who you are, and an answer, if you tap one, is counted with no name, email or order attached.

A small cookie records how you arrived here: the name of the website that sent you — google.com, for example — the page you landed on, and the date. If you came from one of our advertisements it also records the reference code the advertising platform placed in the link and the campaign wording we wrote. If you came from one of our free product listings on Google, it records the reference code Google placed in that link. If you typed our address, used a bookmark, or your browser sent no referrer, it records the word “direct”.

The same cookie records whether you opened our site inside another application rather than in a web browser — “instagram-app”, or simply “inside an app” when the application does not identify itself. This is worked out in your own browser and only the resulting word is stored. Your browser’s full identification string, which can be detailed enough to help single a person out, is never stored, never sent to us and never written to any log. Everyone arriving through the same application stores exactly the same word.

It is set by this website and read only by this website. If you arrived from one of our Google advertisements and then pay for an order, we tell Google Ads that the click led to a paid order, so we can see which advertisements lead to real orders and stop paying for the ones that do not. We send Google only the reference code from the advertisement link, our order reference, the order value and the time of payment. We never send your name, email address, postal address or what you ordered. Otherwise the cookie is not sent to any advertising or analytics company. Nothing about you is in it. There is no name, no email address, no postal address, no order details, and no identifier of any kind — no visitor number, no session number, no random value — so two different people who arrive the same way store exactly the same thing, and it cannot be used to recognise you here or on any other site. We record only the name of the referring website, never the full address of the page you came from, which means a search you typed is never stored. What it lets us do is see which sources lead to orders, so we know where to put our effort and stop paying for advertising that does not work. It is deleted after 90 days, and you can clear it sooner through your browser settings.

If you arrive through a link from one of our referral partners, such as Peptide Hub Australia, a small cookie records that partner’s referral code. It holds nothing about you and is deleted after 30 days. If you then place an order and pay for it, we tell our referral service (GoAffPro) the order reference, the value of the products and the partner’s code, so the partner can be paid their commission. Your name, email address, postal address and what you ordered are never sent by us.

GoAffPro also loads its own software onto this website to count visits that arrive through a partner link, and it sets its own cookies on your browser to do so. This is how a partner can see that their link is working. It records the address of the page you arrived on, the site you came from if any, and your browser type. GoAffPro is operated outside Australia. We do not send it your name, email address or postal address, and it is not loaded on our checkout, order or administration pages.

We use Google Analytics to understand how people find and use this website. It records the pages you visit, roughly where in the world you are, and what kind of device and browser you used, and it sets two cookies on your browser to recognise a return visit. It is operated by Google, which processes this information on servers outside Australia. Google states that it does not store your IP address for Google Analytics.

What we never send to Google Analytics: your name, your email address, your postal address, your phone number, or anything you type into a form. Analytics is never told who you are, and we do not pass Google your email address.

What we do send when you place an order. When you reach the payment page we send Google a record of the sale: your order reference, the products and quantities on it, and the total. That is how we count which products actually sell. It carries none of the personal details above — but it is honest to say that it does connect that browser to that order reference, because counting a sale is not possible otherwise.

And once more when your payment arrives. Because we take bank transfer, nothing tells us at checkout that you have paid — a person checks the bank, sometimes days later. When payment is confirmed, we send Google a second record so that what we count as a sale is money that actually arrived rather than an order that was merely started.

We store two Google identifiers with your order. Google Analytics gives your browser a random identifier of its own, and a second one for the visit you are on, in the cookies described above. We keep a copy of both on the order so the two records can be recognised as the same sale rather than two, and so the second record is counted against the visit that led to it. Neither is a name or readable as one — but they are identifiers held alongside your order, so they are listed here rather than left implied. If you block cookies for this site, no identifier exists and none is stored.

You can opt out entirely: block cookies for this site in your browser settings, install Google’s own opt-out browser add-on, or use any ad or tracker blocker. The website works normally either way — nothing here is required to browse, search or place an order.

You can clear or block this storage through your browser settings; the cart is the part that will stop working if you do. If we add a further analytics or advertising provider, we will say so here before it goes live.

Google Customer Reviews

We do not currently take part in Google Customer Reviews. No order details, email addresses or delivery information are passed to Google for customer surveys.

“How Did You Hear About Us?”

After your payment goes through, the order page asks one optional question: how you first heard about us. It is asked after the order is complete, never during checkout, so answering it or ignoring it changes nothing about your order, your price or your delivery.

We may also ask, in an email about your order, why it was or was not completed. If you tap an answer, we store it with that order. We use those answers only to see what makes ordering harder, so we can fix it.

If you answer, we store what you chose or wrote against that order so we can see which sources bring people to us. Nothing else is recorded with it. It is not shared with anyone, it is not sent to any advertising or analytics company, and it is not published anywhere. On the order page you can answer once. Please do not include any health information or personal details in the box — we only need to know where you heard of us, and we would rather not hold anything else.

Sharing of Information

We share information only with service providers who help us operate — payment processors, shipping carriers, and IT providers — under confidentiality obligations. We do not sell your personal information. We may disclose information where required by law. We do not pass your personal details to any other company. The exception is the address lookup at checkout: when you use it, the part of the address you type is sent to getAddress, an Australian address service, to suggest matching addresses, but never your name, email address or phone number.

Data Security

We use industry-standard measures including SSL encryption and access controls to protect your data. No method of transmission or storage is completely secure, but we work to safeguard your information at every stage.

Data Retention

We retain personal information for as long as needed to fulfil orders, provide support, and meet legal obligations, after which it is securely deleted or anonymised. Search wording and usage counts are kept on the shorter timetable described above — no longer than 90 days for anything you typed. An address given for a welcome code is kept with that code so the same offer is not issued twice, and you can ask us to delete it at any time.

Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.

Children

Our website and products are intended for qualified researchers and are not directed to individuals under 18. We do not knowingly collect information from minors.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised “last updated” date.

Contact

For privacy enquiries, please contact our team.